HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make a correction before it departs.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1 to 3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days.
GENERAL SHIPPING INFORMATION
Our warehouse processes and ships out all orders Mondays through Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1 to 2 business days and you will receive an email with the tracking number soon after.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1 to 2 business days apart.
OUT OF STOCK / BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment did not arrive in perfect condition. Please contact us at hello@blisefulnes.com with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always happy to help.
WHY IS MY TRACKING NUMBER NOT WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not always update the location of the package in our carriers systems. International shipping usually takes between 2 to 4 weeks from the time your package ships.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER?
Please contact your local post office or the carrier directly to locate your package. If you still need help, reach out to us at Onjstore@gmail.com and we will do our best to assist you.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
Please contact us at Onjstore@gmail.com with your name, order number, and a photo of the issue. We will resolve it as quickly as possible.
DO YOU OFFER REFUNDS?
Yes. Please visit our Refund Policy page for full details on our 30-day return policy.
HOW DO I CONTACT YOU?
You can reach us anytime at Onjstore@gmail.com. We aim to respond within 24 hours.
